Fast Track Waiter Training at Welgemeend Cape Town
Why book the essential 1 day waiter course for Restaurants, Hotels, Guest Houses and Hospitality?
PLEASE NOTE THIS COURSE IS NOT OFFERED FOR INDIVIDUALS.
- SKILLS
To make sure your waitrons have the skills and knowledge they need - PEACE OF MIND
To worry less about your staff’s ability and when they out there what are they doing. - CONFIDENCE
Be more confident about your waitrons - CUSTOMER SATISFACTION
Happy clients create repeated business - AVOID COMPLAINTS
Less complains about the service and lack of basic skills - MOTIVATION
Motivate your staff - HAPPINESS
Happy Waitrons make Happy Customers and that makes a Happy Business
What is on the learning menu?
The 6 basic skills every waiter must master to be successful in the hospitality industry:
- CUSTOMER RELATIONS with guests and also with the management and colleagues
- TABLE SETUP Cutlery, crockery and glassware. Different styles of service – plated, cocktail, buffet, coffee and tea service
- OPEN-HANDLE-POUR wine and champagne professionally
- SERVE AND CLEAR the table the professional way
- CLEAN AS YOU GO being efficient
- CLOSING DUTIES it ain’t over til it’s over
To provide excellent service to the patrons has to be primary goal for managers and waitrons . The clients experience is as important as the food. Waitrons can make or break a business. Friendliness and good manners are paramount. Even if a customer is unreasonable and rude, stay calm and interact pleasantly. A waiter must be able handle multiple tasks with efficiency and poise. This industry requires flexibility and it certainly is not a 9-5 employment.
Trainer:
Karin Koch
Where:
Welgemeend Event and Conference Venue
2 Welgemeend Street
Gardens
Cape Town
We offer trainings on request for a minimum of 10 participants
You can book a day or more only for your staff or. Restaurant and Wine Farms please contact us for your very own session at our venue or your venue. I accommodate a max of 10 students in a class, because we need to do mostly practical work.
Duration:
1 Day Course
09H00 AM – 16H00 PM
Fee:
720.00 per person for the onsite training
We will provide:
Coffee/Water/Juice and a Sandwich for lunch
What to bring:
Waiters friend and tray (if you have)
Enjoy!
