Fast Track Waiter Training at Welgemeend Cape Town

Why book the essential 1 day waiter course for individuals, companies and hospitality?

• SKILLS
  To make sure your waitrons have the skills and knowledge they need
• PEACE OF MIND
  To worry less about your staff’s ability and when they out there what are they doing.
• CONFIDENCE
  Be more confident about your waitrons
• CUSTOMER SATISFACTION
  Happy clients create repeated business
• AVOID COMPLAINTS
  Less complains about the service and lack of basic skills
• MOTIVATION
  Motivate your staff
• HAPPINESS
  Happy You, Happy Waiters, Happy Customers

What is on the learning menu?
The 6 basic skills every waiter must master to be successful in the hospitality industry:

• CUSTOMER RELATIONS with guests and also with the management and colleagues
• TABLE SETUP  Cutlery, crockery and glassware. Different styles of service – plated, cocktail, buffet, coffee and tea service
• OPEN-HANDLE-POUR wine and champagne professionally
• SERVE AND CLEAR the table the professional way
• CLEAN AS YOU GO being efficient 
• CLOSING DUTIES it ain’t over til it’s over

To provide excellent service to the patrons has to be primary goal for managers and waitrons . The clients experience is as important as the food. Friendliness and good manners are paramount. Even if a customer is unreasonable and rude, stay calm and interact pleasantly. Waiter must be able handle multiple tasks with efficiency and poise. This industry requires flexibility and it certainly is not a 9-5 employment.