Why book the essential 1 day waiter course for individuals, companies and hospitality?

• SKILLS
  To make sure your waitrons have the skills and knowledge they need
• PEACE OF MIND
  To worry less about your staff’s ability and when they out there what are they doing.
• CONFIDENCE
  Be more confident about your waitrons
• CUSTOMER SATISFACTION
  Happy clients create repeated business
• AVOID COMPLAINTS
  Less complains about the service and lack of basic skills
• MOTIVATION
  Motivate your staff
• HAPPINESS
  Happy You, Happy Waiters, Happy Customers

What is on the learning menu?
The 6 basic skills every waiter must master to be successful in the hospitality industry:

• CUSTOMER RELATIONS with guests and also with the management and colleagues
• TABLE SETUP  Cutlery, crockery and glassware. Different styles of service – plated, cocktail, buffet, coffee and tea service
• OPEN-HANDLE-POUR wine and champagne professionally
• SERVE AND CLEAR the table the professional way
• CLEAN AS YOU GO being efficient
• CLOSING DUTIES it ain’t over til it’s over

To provide excellent service to the patrons has to be primary goal for managers and waitrons . The clients experience is as important as the food. Waitrons can make or break a business. Friendliness and good manners are paramount. Even if a customer is unreasonable and rude, stay calm and interact pleasantly. A waiter must be able handle multiple tasks with efficiency and poise. This industry requires flexibility and it certainly is not a 9-5 employment.

Trainer:
Karin Koch

Where:
Welgemeend Event and Conference Venue
2 Welgemeend Street
Gardens
Cape Town

Dates:

Please enquire for the next available dates.
You can book a day or more only for your staff or you can book as an individual. Restaurant and Wine Farms please contact us for your very own session at our venue or your venue. I accommodate a max of 8 students in a class, because we need to do mostly practical work.

Duration:
1 Day Course
09H00 AM – 16H00 PM

Fee:
On request

We will provide:
Coffee/Water/Juice and a Sandwich for lunch

What to bring:
Waiters friend and tray (if you have)

How do I book?
Call Karin 021 – 422 2601
or
fill in the contact form